What is a special character and how can it impact TCPA Disclosure mismatches?

A special (or unprintable) character is a stylized character that falls outside the standard ASCII set and commonly occurs when copying/pasting from Microsoft products such as Word or Excel.

Examples of special/unprintable characters include:

  • Smart Quotes (“…”)
  • en dash (–)
  • em dash (—)
  • Smart Ellipsis
  • Smart Commas
  • zero width spaces 

When adding TCPA language to your website, ensure that you are not using any characters outside the standard ASCII set (32-126). For your convenience, here is a link to determine which characters fall within the standard set and what others are considered special/unprintable characters and can therefore result in mismatches.

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