I cannot find a certain LeadiD token in the Portal

Only the generator of the LeadiD token can view the Lead Event details (i.e be able to search for the LeadiD token under 'My LeadiDs'). 

If you did not create the LeadiD token, then that is the first reason as to why you cannot find it in the Jornaya Member Portal. 

The other reason could be that the LeadiD token is not authentic.

  • Is it 36 characters?
  • Have you verified its authenticity?


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